At Pucho Limelight, customer satisfaction is important to us. This Returns & Refunds Policy outlines the conditions under which returns, replacements, and refunds may be requested for products purchased through our marketplace platform.

1. Eligibility for Returns

Customers may request a return if:

• The product received is damaged, defective, or faulty.
• The wrong product was delivered.
• The product significantly differs from its description.
• The item is missing essential parts or accessories.

Return requests must be submitted within 7 days of receiving the product unless otherwise stated by the seller.

2. Non-Returnable Items

The following items may not be eligible for return:

• Personalized or customized products
• Digital products and downloadable content
• Perishable goods
• Items marked as non-returnable
• Products damaged due to misuse or improper handling

3. Return Process

To initiate a return:

1. Log in to your Pucho Limelight account.
2. Navigate to your order history.
3. Select the order and submit a return request.
4. Provide relevant details and supporting images, if applicable.
5. Await confirmation and further instructions.

Pucho Limelight or the seller may review the request before approving the return.

4. Return Conditions

Returned products must:

• Be in their original condition.
• Include original packaging, manuals, and accessories.
• Show no signs of misuse, damage, or alteration by the customer.

Failure to meet these conditions may result in rejection of the return request.

5. Refund Policy

Once the returned product is received and inspected:

• Approved refunds will be processed to the original payment method.
• Refund processing may take 5–10 business days depending on the payment provider.
• Shipping charges may be non-refundable unless the return is due to seller error or a defective product.

6. Replacement Policy

Where available, customers may choose a replacement instead of a refund. Replacement eligibility depends on product availability and seller policies.

7. Cancellations

Order Cancellation Before Shipment

Orders may be canceled before shipment for a full refund.

Order Cancellation After Shipment

Orders that have already been shipped may not be eligible for cancellation and may instead be subject to the return process.

8. Seller Responsibility

As a marketplace platform, Pucho Limelight may connect buyers and independent sellers. Return and refund decisions may be subject to the individual seller’s policies, provided they comply with platform standards and applicable laws.

9. Rejected Returns

Return requests may be declined if:

• The request is submitted after the allowed return period.
• The product has been used, altered, or damaged by the customer.
• Required proof of damage or defect is not provided.
• The product falls under non-returnable categories.

10. Contact Us

For questions regarding returns, refunds, or cancellations, please contact us:

Pucho Limelight
Email: support@pucholimelight.com
Phone: +91 XXXXXXXXXX
Address: [Company Address]

By using Pucho Limelight, you agree to this Returns & Refunds Policy.