At Pucho Limelight, we strive to ensure a smooth and reliable delivery experience for all orders placed through our marketplace platform. This Delivery Policy outlines the terms and conditions related to shipping, delivery timelines, and order fulfillment.
1. Order Processing
- Orders are typically processed within 1–3 business days after successful payment confirmation.
- Processing times may vary depending on product availability, seller location, and order volume.
- Orders placed on weekends or public holidays may be processed on the next business day.
2. Delivery Coverage
Pucho Limelight delivers to selected serviceable locations. Delivery availability may vary based on the customer’s location and the seller’s shipping capabilities.
Some remote or restricted areas may require additional delivery time or may not be eligible for delivery.
3. Estimated Delivery Time
Estimated delivery timelines are provided for reference only:
- Local Deliveries: 2–5 business days
- Domestic Deliveries: 3–10 business days
- Special or Custom Orders: Delivery times may vary and will be communicated separately.
Actual delivery times may differ due to factors beyond our control.
4. Shipping Charges
- Shipping fees, if applicable, will be displayed during checkout.
- Certain products or promotional offers may qualify for free shipping.
- Additional charges may apply for expedited delivery, oversized items, or special handling requirements.
5. Order Tracking
Once an order has been shipped, customers may receive:
- Shipment confirmation notifications
- Tracking information, where available
- Delivery status updates
Tracking information may take up to 24 hours to become active after shipment.
6. Delivery Delays
While we make every effort to meet estimated delivery dates, delays may occur due to:
- Weather conditions
- Natural disasters
- Transportation disruptions
- Customs or regulatory inspections
- High order volumes
- Unforeseen operational issues
Pucho Limelight shall not be liable for delays caused by circumstances beyond reasonable control.
7. Failed Delivery Attempts
If a delivery attempt is unsuccessful due to:
- Incorrect shipping information
- Recipient unavailability
- Refusal to accept the package
Additional delivery charges may apply for re-delivery attempts. Orders returned to the seller may be subject to cancellation and refund policies.
8. Damaged or Missing Deliveries
Customers should inspect packages upon delivery.
If an order is received damaged, incomplete, or appears tampered with, customers should:
- Document the issue with photos.
- Contact customer support within 48 hours of delivery.
- Provide relevant order details and supporting evidence.
Claims submitted after the specified period may not be eligible for review.
9. Marketplace Fulfillment
As a marketplace platform, products may be shipped directly by independent sellers or authorized fulfillment partners. Delivery times, shipping methods, and packaging may vary depending on the seller.
10. Change of Delivery Address
Requests to modify a delivery address after an order has been placed may not always be possible. Customers should ensure shipping details are accurate before completing the purchase.
11. Contact Us
For any delivery-related questions or concerns, please contact us:
Pucho Limelight
Email: support@pucholimelight.com
Phone: +91 XXXXXXXXXX
Address: [Company Address]
By placing an order through Pucho Limelight, you acknowledge and agree to this Delivery Policy.